First Prize at the 17th CCW – Winner of Gold Award for Most Innovative Technology
We are pleased to announce that Pointel has won the Gold Award at the recently held 17th Contact Center World Awards. We are honored to have competed with more than 2000 participants in the contact center space from over 80 countries and to emerge victorious. Being awarded The Most Innovative Technology award among the most ground-breaking innovations […]
Contact Center World Awards
We are finalists in the most prestigious awards in the contact center world. Over 80 countries participated, and we were selected as one of the elite. Pointel has been awarded a Global Finalist in the “Contact Center World Awards” in the North and South American region for “Best technology innovation award vendor – Self-Service Solution.” […]
Automated Provisioning on Genesys Cloud and Other Contact Center Systems
Contact centers are constantly provisioning/decommission agents for any number of reasons from marketing promotion to seasonal traffic. A major challenge is do it correctly the first time without extensive back and forth, tickets and agent idle time. Automated provisioning enables companies who utilize platforms like Genesys cloud or other call center systems to manage provisioning […]
Empowering Business Users on Genesys Cloud – Dynamic Contact Center Manager (DCCM)
Genesys cloud is a leading Contact Center as a Service (CCaaS)solution that allows businesses to optimize operations and improve customer experience. More than 11,000 businesses across 100 countries run on different Genesys customer experience platforms. However, Genesys cloud is the most popular platform, with a market share of more than 70% in 2021. Pointel Dynamic […]
Pointel is proud to be one of the first 27 companies globally to achieve Maturity Level 3 in CMMI-DEV V2.0
Pointel, a leading contact center/CRM solutions provider and systems integrator is proud to announce the successful appraisal at Capability Maturity Model Integration CMMI-DEV Version 2.0 Maturity Level 3. This marks the third successful CMMI appraisal for Pointel, with the earlier two appraisals are done for CMMI-Dev V1.3 Level 3. CMMI is a process model that […]
Explore the future of Customer Experience with Pointel #Xpr19
Make every moment count! Get ready for the Customer Experience event of the year! Pointel is a certified Genesys Partner specializing in elevating Customer Experience by building world-class contact center solutions. Our product suite helps contact centers seamlessly and efficiently adopt DevOps for contact centers to scale new heights in CX. With almost 20 years […]
Pointel is proud to be a Sponsor at Genesys CX18 for the 14th consecutive year!
Great Reasons to Attend CX18 CX18, being held in Nashville from May 1 – May 4 is organized by Genesys, the global leader in omnichannel customer Experience and Contact Center Solutions. This year’s CX18 is an exciting opportunity for attendees to engage with top CX experts and peers to learn about changing customer behavior and […]
Pointel is proud to be a Sponsor at Genesys CX17INDY for the 13th consecutive year!
CX17 is the debut customer experience event bringing together the best of G-Force and Interactions in one place. Pointel, being a Genesys VAR and having over 15 years of experience in implementing custom designed Genesys solutions, will be putting on show our customer experience solutions at the event. By specializing in Genesys solutions we have […]
Pointel is Proud to be a Sponsor at Genesys Gforce16 for the 12th Consecutive Year!
Genesys Gforce is the premier convening of Genesys and its partners bringing together the visionaries and customer service experts worldwide to explore the customer journey and the future of customer experience. As the premier customer engagement event, Gforce has something to offer for every attendee. Pointel is excited to be a part of Gforce […]
Pointel is honored to announce our achievement of the prestigious Capability Maturity Model Integration Level 3 Certification
Pointel, a leading contact center/CRM solutions provider and systems integrator,is happy to announce our successful appraisal at Capability Maturity Model Integration CMMI-DEV Version 1.3 Maturity Level 3. Pointel has been assessed as per SCAMPI (Standard CMMI Appraisal Method for Process Improvement) methodology, a rigorous assessment framework. CMMI is a process improvement approach that provides organizations […]