Genesys Adapter for Salesforce offers Salesforce Lightning or Classic users a unified customer information and interaction experience. The Pointel Adapter works with a uniform desktop to manage both information for the customer and interaction controls. Pointel Adapter follows industry best practices, giving you a better user-experience. Our Adapter adds a powerful voice capability to Salesforce.com CRM for a complete center solution.Genesys Adapter for Oracle CX Cloud
is built with Oracle and Genesys software development kits. The Adapter bridges the data between both systems and automates custom workflow, producing a deeper integration for agents and customers. Unify, sync, and augment customer data for customized interaction flow between agents and customers. The Adapter keeps customer communication smart and quick, strengthening the customer’s experience, and ultimately, their loyalty and increasing revenue.Genesys Adapter for ServiceNow
is new Pointel Adapter that plugs the yawning disconnect between ServiceNow and Genesys. The solution creates a seamless integration between the two, enabling faster and more productive interaction within your contact center. The Adapter offers your agents a single screen to view and access information to resolve customers’ complaints as quickly as possible. Pointel’s Genesys Adapter for ServiceNow is specifically designed to maximize the agent’s efficiency and improve the overall customer experience.