Genesys Adapter for Salesforce offers Salesforce Lightning or Classic users a unified customer information and interaction experience. The Pointel Adapter works with a uniform desktop to manage both information for the customer and interaction controls.Pointel Adapter follows industry best practices, giving you a better user-experience. Our Adapter adds a powerful voice capability to Salesforce.com CRM for a complete center solution. Genesys Adapter for Oracle CX Cloud
is built with Oracle and Genesys software development kits. The Adapter bridges the data between both systems and automates custom workflow, producing a deeper integration for agents and customers.Unify, sync and augment customer data for customized interaction flow between agents and customers. The Adapter keeps customer communication smart and quick, strengthening the customer’s experience, and ultimately, their loyalty and increasing revenue.