Contact Center Services
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- Pointel offers complete contact center services and solutions based upon the award-winning Genesys suite of products.
- Our solutions are comprehensive, taking our customers from infrastructure planning to post-deployment operations support.
- IVR sizing, installation and configuration
- Call center application development including integration with legacy systems to enable self-service
- Speech application development
- Language pack development
- IVR application volume testing
- Regression and load testing
- Performance tuning
- Pointel has vast experience in implementing and integrating with CRM packages such as Salesforce, Pega, Oracle, Clarify, Remedy, Peregrine, Genesys and SAP CRM.
- Pointel can provide enterprise routing solutions tailored to improve customer experience and optimize resources.
- Integration of front office resources, back office resources and business rules creates a consistent customer experience which allows enterprises to be more agile and customer focused.
- Pointel is adept at integrating applications
- At the server, desktop or in the cloud
- With various legacy and third party applications such as AS/400 and Mainframe and RDBMS databases including Oracle, SQL Server, DB2 and Informix
- We are experts at designing and developing custom applications using various technologies and languages including the following:
- C, C++, C#, VB.NET and Java – MS and Java technologies
- Pointel has extensive experience in building advanced analytics solutions.
- Presentation layer includes Tableau, MicroStrategy, Qlik, SAP Business Objects and Microsoft BI.
- Creating advanced data analytics using Informatica, Alterx and other ETL tools.
- We are skilled at provisioning data and reports to effectively suit the needs of end users, as well as management or business intelligence groups.
- Pointel offers support alternatives, customized to customers’ individual needs and business demands.
- Pointel offers the following services:
- Pre/Post deployment support
- Production support
- Ongoing operations support
- On-site assistance
- Off-site 24×7 on-call/on-demand support
- Our operations model, which includes an efficient blend of onshore and offshore support, effectively provides the following advantages to our customers:
- 24×7 coverage
- Increased speed to market
- Reduced risk for the overall project – Time and Budget
- Pointel has proven experience in performing system health checks and performance tuning to optimize your investment in contact center applications.
Genesys Implementation
Pointel has been working with Genesys products since 1999. The services range
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Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every
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Customer Relationship Management | CRM
Pointel has several years of experience in implementing CRM solutions to maximize
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Analytics
Pointel provides a data warehousing solution which helps customers make critical business
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For a demo, please email us at contact@pointel.com