Companies are looking for ways to improve customer satisfaction, retention and revenue by positively influence interactions and response times. An omni-channel contact center solution is the first step in the journey.
Pointel specializes in improving customer experience by building world class contact center solutions. Pointel has provided contact center solutions to fortune 500.
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Genesys is the only contact center solution that offers the power, depth and range of capabilities.
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Creating the perfect options for customer call-ins is easier than ever with Genesys.
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A CRM system is only as good as the methodology used to integrate it with your day-to-day operations.
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The true value of Genesys becomes clear when Pointel merges your daily data flow with our data warehousing and contact center analytics solution.
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We started seeing benefits of DCCM and CMS solution immediately and our service levels improved.
Director, Customer Service & Workforce Management,
Emblem Health.
“Having visibility using Pointel CMS- Audit and Alert was huge for us and we were able to quickly identify the configuration changes and able to revert them back almost instantaneously. We use it for everything from knowing the changes within our IVR to who is changing what in our entire configuration.
The visibility that it gives you and the ease of use is to me, the biggest advantage for Pointel over anything else. I would absolutely recommend Pointel ‘s CMS to anyone looking for an Audit and Alert solution.“
Vice President, TRC Operations
Grand Circle Corporation
Disaster Recovery Essentials: A White Paper on Business Continuity in Cloud Contact Centers
Introduction In today's digital age, businesses are more interconnected than ever. As cloud contact centers become the nerve centers of customer interactions, a solid disaster…
A major Healthcare provider engaged Pointel to develop a collections voice self-service solution to interact efficiently and effectively with their customers regarding past due amounts. Pointel voice self-service solution helped to lower the operational costs, increase efficiency and increase collections.
For a demo, please email us at contact@pointel.com
