Contact Center Solutions

Companies are looking for ways to improve customer satisfaction, retention and revenue by positively influence interactions and response times. An omni-channel contact center solution is the first step in the journey.

SERVICES

Pointel specializes in improving customer experience by building world class contact center solutions. Pointel has provided contact center solutions to fortune 500.

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Genesys Implementation

Genesys Implementation

Genesys is the only contact center solution that offers the power, depth and range of capabilities.

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Voice Self Service

Voice Self Service

Creating the perfect options for customer call-ins is easier than ever with Genesys.

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Customer Relationship Management | CRM

Customer Relationship Management | CRM

A CRM system is only as good as the methodology used to integrate it with your day-to-day operations.

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Analytics

Analytics

The true value of Genesys becomes clear when Pointel merges your daily data flow with our data warehousing and contact center analytics solution.

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OUR SOLUTIONS

Configuration Management Solution

Empower your operational staff to manage customer experience

CMS Audit & Alert

Optimize and manage your Genesys Infrastructure more efficiently for a better CX

ID & Access Management

Automated provisioning solution for Multi-Vendor communications platform

Dynamic Contact Center Manager

Empower your operational staff to manage customer experience

Genesys WFM

WFM planning and scheduling and real-time functions

Genesys Adapter for ServiceNow

CX Simplified with Genesys Cloud and ServiceNow

Genesys Adapter for Salesforce

Combine the power of Genesys and Salesforce Applications

Genesys Adapter for Oracle CX Cloud

Real time interactions efficiently and consistently

Change Management

Reduce Down Time

Survey360

Closed-loop feedback solution specifically designed for business users

Our Clients

TESTIMONIALS

Blog

Disaster Recovery Essentials: A White Paper on Business Continuity in Cloud Contact Centers

Introduction In today's digital age, businesses are more interconnected than ever. As cloud contact centers become the nerve centers of customer interactions, a solid disaster…

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Case Study

Case Study Of Major Health Care Provider

A major Healthcare provider engaged Pointel to develop a collections voice self-service solution to interact efficiently and effectively with their customers regarding past due amounts. Pointel voice self-service solution helped to lower the operational costs, increase efficiency and increase collections.



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