200+ COMPANIES TRUST US FOR OUR SOLUTIONS AND SERVICES
We are finalists in the most prestigious awards in the contact center world. Over 80 countries participated, and we were selected as one of the…
A certified Genesys partner for 14 years providing Genesys Implementation services to improve customer experience.Read More
Make it easy for your customer to do business with you.Read More
Pointel can help implement a complete solution by deploying CRM applicationsRead More
Improve customer experience and operation efficiency by making decisions based on statisticsRead More
We started seeing benefits of DCCM and CMS solution immediately and our service levels improved.
Director, Customer Service & Workforce Management,
“Having visibility using Pointel CMS- Audit and Alert was huge for us and we were able to quickly identify the configuration changes and able to revert them back almost instantaneously. We use it for everything from knowing the changes within our IVR to who is changing what in our entire configuration.
The visibility that it gives you and the ease of use is to me, the biggest advantage for Pointel over anything else. I would absolutely recommend Pointel ‘s CMS to anyone looking for an Audit and Alert solution.“
Vice President, TRC Operations
Grand Circle Corporation