Pointel specializes in improving customer experience by building world class contact center solutions. Pointel has provided contact center solutions to fortune 500.
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A certified Genesys partner for 14 years providing Genesys Implementation services to improve customer experience
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Pointel can help implement a complete solution by deploying CRM applications
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Improve customer experience and operation efficiency by making decisions based on statistics
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"We started seeing benefits of DCCM and CMS solution immediately and our service levels improved."
Dan Caccamo,
Director,Customer Service & Workforce Management.
EmblemHealth.
Pointel is proud to be a Sponsor at Genesys CX17INDY for the 13th consecutive year!
CX17 is the debut customer experience event bringing together the best of G-Force and Interactions in one place. Pointel, being a Genesys
A major Healthcare provider engaged Pointel to develop a collections voice self-service solution to interact efficiently and effectively with their customers regarding past due amounts. Pointel’s voice self-service solution helped to lower the operational costs, increase efficiency and increase collections.
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