Pointel specializes in improving customer experience by building world class contact center solutions. Pointel has provided contact center solutions to fortune 500.

Read More

Genesys Implementation

A certified Genesys partner for 14 years providing Genesys Implementation services to improve customer experience

Read More

Voice Self Service

Make it easy for your customer to do business with you

Read More

Customer Relationship Management – CRM

Pointel can help implement a complete solution by deploying CRM applications

Read More


Improve customer experience and operation efficiency by making decisions based on statistics

Read More

Our Clients


"We started seeing benefits of DCCM and CMS solution immediately and our service levels improved."

Dan Caccamo,

Director,Customer Service & Workforce Management.



Pointel is proud to be a Sponsor at Genesys CX17INDY for the 13th consecutive year!

      CX17 is the debut customer experience event bringing together the best of G-Force and Interactions in one place. Pointel, being a Genesys

Read More

Case Study

Case Study Of Major Health Care Provider

A major Healthcare provider engaged Pointel to develop a collections voice self-service solution to interact efficiently and effectively with their customers regarding past due amounts. Pointel’s voice self-service solution helped to lower the operational costs, increase efficiency and increase collections.

Read More