Contact Center Solutions

Companies are looking for ways to improve customer satisfaction, retention and revenue by positively influence interactions and response times. An omni-channel contact center solution is the first step in the journey.

SERVICES

Pointel specializes in improving customer experience by building world class contact center solutions. Pointel has provided contact center solutions to fortune 500.

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Genesys Implementation

Genesys Implementation

Genesys is the only contact center solution that offers the power, depth and range of capabilities.

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Voice Self Service

Voice Self Service

Creating the perfect options for customer call-ins is easier than ever with Genesys.

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Customer Relationship Management | CRM

Customer Relationship Management | CRM

A CRM system is only as good as the methodology used to integrate it with your day-to-day operations.

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Analytics

Analytics

The true value of Genesys becomes clear when Pointel merges your daily data flow with our data warehousing and contact center analytics solution.

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OUR SOLUTIONS

Configuration Management Solution

Empower your operational staff to manage customer experience

CMS Audit & Alert

Empower your operational staff to manage customer experience

ID & Access Management

Combine the power of Genesys Cloud and Salesforce Applications

Dynamic Contact Center Manager

Real time interactions efficiently and consistently.

Genesys WFM

Reduce Down Time

Genesys Adapters

Improve Customer Experience

Genesys Cloud Adapter for Salesforce

WFM planning and scheduling and real-time functions

Genesys Adapter for Oracle CX Cloud

Closed-loop feedback solution specifically designed for business users

Change Management

System Test and Monitoring Platform. Contact Center Performance Assurance

Survey Solution

Improve Customer Experience with Pointel CXi An IVR Analytics Platform for understanding Customer Journey

Our Clients

TESTIMONIALS

Blog

First Prize at the 17th CCW – Winner of Gold Award for Most Innovative Technology

We are pleased to announce that Pointel has won the Gold Award at the recently held 17th Contact Center World Awards.   We are honored to have competed…

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Case Study

Case Study Of Major Health Care Provider

A major Healthcare provider engaged Pointel to develop a collections voice self-service solution to interact efficiently and effectively with their customers regarding past due amounts. Pointel voice self-service solution helped to lower the operational costs, increase efficiency and increase collections.



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