Pointel is Proud to be a Sponsor at Genesys Gforce16 for the 12th Consecutive Year!
Genesys Gforce is the premier convening of Genesys and its partners bringing together the visionaries and customer service experts worldwide to explore the customer journey and the future of customer experience. As the premier customer engagement event, Gforce has something to offer for every attendee. Pointel is excited to be a part of Gforce […]
Pointel is honored to announce our achievement of the prestigious Capability Maturity Model Integration Level 3 Certification
Pointel, a leading contact center/CRM solutions provider and systems integrator,is happy to announce our successful appraisal at Capability Maturity Model Integration CMMI-DEV Version 1.3 Maturity Level 3. Pointel has been assessed as per SCAMPI (Standard CMMI Appraisal Method for Process Improvement) methodology, a rigorous assessment framework. CMMI is a process improvement approach that provides organizations […]