CCaaSSync – Uninterrupted Service, Even Through Disasters

CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our contact center disaster recovery solution, CCaaSSync, prevents your contact center from Ransomware and ensures that your business remains operational and continues to provide seamless customer service even in the event of a catastrophic failure of your primary infrastructure.

Pointel’s disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures that your business can continue to provide uninterrupted customer service even in the most challenging of circumstances.

Built with the latest technology and industry best practices, CCaaSSync ensures your business is well-prepared for any disruptions. Our team of experts will work closely with you to understand your business needs and configure the solution to meet your specific requirements.