Genesys | Xperience

Pointel’s CCaaSSync

Protect Your Business from Ransomware

May 13 – 15 | Denver, Colorado
Gaylord Rockies Resort & Convention Center

Genesys Xperience24

Welcome to Genesys Xperience24!

We at Pointel are excited to once again be a Silver Sponsor of this pivotal event, taking place from May 13 to May 15, 2024, at the Gaylord Rockies Resort & Convention Center in Denver, Colorado.

Elevate Your Customer and Employee Experiences with Pointel at Genesys Xperience24

Join Genesys leadership keynotes to explore transformative AI-powered orchestration and open platform capabilities that redefine customer and employee interactions. Xperience24 is your platform to network with global experts and gain insights into enhancing contact center resilience and efficiency with dynamic solutions like Pointel’s DCCM and robust protective measures like CCaaSSync.


Protect Your Contact Center Against Ransomware

At Pointel, we are dedicated to providing innovative solutions that add value to our customers. That’s why we’re excited to showcase CCaaSSync, our flagship product designed to transform how contact centers manage disruptions, including threats from ransomware.

CCaaSSync: Comprehensive Disaster Recovery Solution

CCaaSSync equips businesses to effectively prepare their contact centers for unforeseen disasters, including ransomware attacks, and maintain business continuity. Our solution ensures your business stays operational, providing seamless customer service even during a catastrophic failure or ransomware incident.

Join us at Genesys Xperience24 to discover the latest developments in Generative Conversation AI, Cloud Migration, Integrations, and robust ransomware protection solutions.

Visit Our Booth #SS 4 and enter for a chance to win raffle prize worth over $400!

Book a Demo!

Community Theater Demo

DCCM: A Proven Path to Improved CX and Agent Productivity

Discover how Pointel’s DCCM elevates both agent efficiency and customer satisfaction at our Community Expo demo theater session.

Date: Tuesday, May 14, 2024
Time: 5:00 PM – 5:20 PM

Learn how real-time adjustments and skill-based routing empower your team to respond adeptly to changing demands, ensuring top-notch customer service. Hear compelling case studies from leaders in health insurance and financial services, who have harnessed DCCM to manage call volumes and improve operational metrics significantly.

Add to Your Calendar

Community Theatre Demo

Join us for this insightful session and you could be one of the lucky winners of a $50 Best Buy gift card.
Plus, the best question during our Q&A wins an even bigger prize!

Head Spotlight

Step Up to the Spotlight at Pointel’s Headshot Station!

At Pointel’s Headshot Station, you’ll receive a professional headshot that’s sure to polish your professional presence. Whether it’s updating a LinkedIn profile that still features that outdated photo from years ago or adding a touch of class to your business cards, a fresh headshot can open doors and invite opportunities.

Come find us on Level 1, just steps from the GCAP Lounge and close to the Keynote Meeting Room.

You’ll automatically be entered into Pointel’s Raffle for a chance to win a SimpliSafe Security System!

Looking forward to seeing you shine at the heart of Xperience24 – your next headshot could be the key to your next big opportunity!

Don’t Miss Out!

Get a $800 discount on your Genesys Xperience24 registration with Pointel’s exclusive discount code! As a silver sponsor of the event, we’re excited to offer this special deal to help you enhance your CX strategy.

Please note that this discount code is only valid until 12 May, 2024. To receive the code and complete your registration, email, and we’ll send it to you immediately.

Register Now

Genesys Xperience24 Discount

Meet Us at the Partner Pavilion for Giveaways and a Chance to Win a SimpliSafe Security System!


Our team of experts will be available at booth #SS4 to answer any questions about our products and services.

Be sure to visit us at our booth for a chance to win exciting prizes! But that’s not all—if you register for Xperience24 now, you’ll also have the opportunity to win a Raffle valued at $429.

About Pointel

Partnering with Genesys for over two decades, Pointel has been at the forefront of contact center innovation, specializing in the implementation of Genesys solutions both on-premises and in the cloud. We have successfully completed over 400 deployments for Fortune 500 companies globally, significantly enhancing customer experiences and operational efficiency.

Our flagship product, CCaaSSync, provides robust protection against ransomware and ensures continuous service availability, even during catastrophic failures. Additionally, our GenAI CX Solutions leverage cutting-edge AI technologies, including Dynamic IVRs, Intelligent Chatbots, and Personalized IVAs, to optimize customer interactions by predicting preferences and delivering tailored responses.

We also offer a comprehensive range of Genesys Accelerators and Adapters. These solutions enhance functionality across various CRM platforms like Oracle Service Cloud, ServiceNow, and Salesforce, ensuring that your Genesys environment is fully equipped to meet the demands of modern customer service.

We look forward to seeing you at Genesys Xperience24!

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