We collect information from you when you register on our site, request a demo, subscribe to a newsletter, respond to a survey, fill out a form, enter information on our site or provide us with feedback on our products or services. Your experience matters to us as you trust us with your information. You may choose not to fill out the personal details that we request, but by doing so there will be high chances of missing the answers for the queries that you requested.
Pointel facilitates customer engagements through a variety of media platforms. Pointel handles data relating to customer interactions (audio call recordings, call meta-data, chat messages, etc.). Additionally, a customer may contribute information to Pointel in a variety of ways, including as importing data from third-party websites, uploading files, screensharing, making video or audio conversations, or communicating via chat messaging.
Pointel will gather Customer Data only when a customer freely provides it to us.
We may collect the following categories of information on the Site:
You voluntarily provide us with personally identifiable information about yourself, such as your name, shipping address, email address, and telephone number, as well as demographic information about yourself, such as your age, gender, hometown, and interests, when you register with the Site or participate in various Site activities, such as online chat and message boards. While you are not obligated to provide us with personal information, your failure to do so may prevent you from accessing some features of the Site.
When you use the Site, our servers automatically collect information about you, such as your IP address, browser type, operating system, access times, and the websites you visited just before and just after accessing the Site.
If you connect your account to social media platforms such as Facebook, Instagram, or Twitter, we will collect information about you from those platforms, including your name, social network username, location, gender, birth date, email address, and profile image, as well as public contact information.
If you use the Site via a mobile device, we may collect information about that device, including its unique identifier, model, and manufacturer, as well as its location.
Third-party data is received when you connect your account to a third-party service and provide the Site access to this data, such as personal information or network friends.
You may supply us with personal and non-personal information when you enter competitions or giveaways or react to surveys.
We rely on accurate information about you to offer you with a seamless, efficient, and personalized experience. We may use the information we collect about you through the Site for the following purposes:
We may reveal information we have gathered about you in certain circumstances. Your information may be shared via the following techniques:
We may share your information with third-party service providers that assist us with tasks such as data analysis, email delivery, website hosting, customer support, and marketing assistance.
To the extent permitted by law, we may share your information with third parties for marketing purposes with your consent or after providing you with an opportunity to withdraw consent.
If you interact with other Site users, they may see your name, profile photo, and descriptions of your Site activities, which may include inviting other users to the Site, talking with other users, like articles, and subscribing to blogs.
Your information may be shared with business partners in order to provide you with information about certain solutions, services, or promotions.
When you post comments, contributions, or other content to the Site, those items become accessible to all users and may be publicly distributed in perpetuity outside of the Site.
When you visit the Site, we may display advertisements through the services of third-party advertising organizations. These firms may use information about your visits to the Site and other websites that is stored in web cookies to serve you advertising for goods and services that may be of interest to you.
If we believe that disclosing information about you is necessary to comply with legal process, investigate or rectify suspected policy violations, or protect the rights, property, or safety of others, we will do so in compliance with applicable law, rule, or regulation. This necessitates data sharing with other businesses in order to combat fraud and mitigate credit risk.
Among these assurances are the following:
However, we are not liable for the acts of third parties to whom you provide personally identifiable or sensitive data, and we lack the resources necessary to monitor or supervise third-party solicitations. You must contact the third party directly if you wish to unsubscribe from letters, emails, or other third-party communications.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little bit different, look at your browser’s Help Menu to learn the correct way to modify your cookies. Disabling cookies won’t affect the user experience in any way.
Additionally, we may utilize third-party technologies to manage email marketing campaigns and other forms of interactive marketing on the Site. This third-party software may employ cookies and other tracking technologies in order to assist us in managing and optimizing your online experience with us. Please see the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool for further information on how to opt out of interest-based advertising.
Google Analytics is a web analysis service provided by Google. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so and what other sites they used prior to coming to this site. We use the information we get from Google Analytics to gain insights about how to improve the functionality and experience of the website.
We protect your personal information by administrative, technological, and physical security methods. Our website is scanned for security holes and known vulnerabilities on a regular basis in order to make your visit to our site as safe as possible. We use Malware Scanning regularly. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits or accesses their information to maintain the safety of your personal information.
While we have taken reasonable precautions to safeguard the personal information you supply to us, please bear in mind that no security system is perfect or impenetrable, and no method of data transmission can be guaranteed to be free of interception or other sort of misuse. Any information given online is susceptible to being intercepted and used by third parties. As a result, we cannot guarantee that any personally identifying information you supply will remain completely secret.
YOUR GDPR RIGHTS
According to current legislation, you have the following rights:
California Civil Code Section 1798.83 allows California residents to request information regarding disclosure of personal information to third parties for the third parties direct marketing purposes. To make a request, please contact firstname.lastname@example.org.
Our website does not gather information on children under the age of 13 without their consent. This action was carried out in compliance with and in accordance with the COPPA statute (The Children’s Online Privacy Protection Act, implemented in 1998).
If you are under the age of 13, please do not use our website or services or give us with your personal information.
You may examine or edit the information in your account at any time, or you may terminate your account, by:
We may send you occasional newsletters and/or emails promoting the use of our Service or third-party goods and services. When you get newsletters or promotional messages from us, you may opt out by following the unsubscribe instructions provided in the email or by visiting the Notifications choices on your Settings page. Regardless of your settings, we may send you educational emails about our transactional services on a recurring basis.
1941 Oak Tree Rd. #104 Edison
NJ 08820, USA
Phone: 732 744 0440
Fax: 732 744 1410