"Pointel has an amazing experienced team that strives on providing outstanding service. Although the work involved for the project I needed completed would take weeks I explained it was critical that it was implemented by a certain date. The Pointel team pulled together and ensured everything was completed to perfection by my deadline. I can’t thank Pointel enough for their flexibility and reliability. "
Kelly Natale, Lead, Sanofi
"Pointel is a highly valued business partner who never fails to meet our project goals. They do an exceptional job and provide great value for their work."
Siebel GPlus Adapter
"It was a great and successful Genesys 7.6 upgrade project and a great pleasure working with the Pointel Team!"
Genesys Upgrade V7.6
"We are glad to have knowledgeable implementation partners like Pointel. They did an outstanding job during our Genesys upgrade from 7.2 to 7.6."
"Our service partners, the Pointel Team did an excellent job completing this project on time and within budget. Without their expertise and hard work we could not have achieved this success."
Genesys CTI Solution for the MIS Outsourced Call Center, PPD.
"Excellent quality of service, timely completion of project, maintained a high level of confidentiality of project details, timely responses to urgent requests are all key qualities of Pointel. We are glad to have Pointel as our key vendor for our call center needs."
Thin Client Softphone and Production Support
"Excellent support on deliverables and Pointel products. Always on time and on budget."
"America First is pleased with the Internet Contact Center and Secure email system implemented by Pointel. Their unequaled adaptability and responsiveness facilitated a smooth deployment of our project which has increased our efficiency in serving our online members. Working as a third party integrator in a multivendor environment, Pointel provided a solution that completely met our needs while allowing us to adapt to emerging technology."
"Pointel implemented our Contact Center Solution to meet our CRM goals. We are impressed with their technical expertise and professional approach. The first phase of the solution was successfully implemented in 8 weeks. We recommend Pointel to implement Contact Center Solutions."
"We chose Pointel as our contact center partner because of their expertise in Clarify technology and their solid understanding of the functional and business aspects of next-gen contact centers. We're pleased with Pointel services and the support they provide to this important area of our customer operations."