Change Manager

Pointel’s Change Manager for Genesys Cloud: Your Key to Simplified, Secure, and Accelerated Operations

Contact centers, in this rapidly evolving digital environment, require efficient change management for maintaining seamless operations and delivering exceptional customer experiences. Pointel’s Change Manager automates deployment, provides secure and controlled updates, and flawlessly integrates with DevOps practices. This solution transforms how Genesys contact centers handle their cloud environments, improving operational efficiency and stability.

Whether you’re implementing routine updates or major renovations, Pointel’s Change Manager guarantees all changes are executed securely and efficiently, mitigating risks and downtime.

Key Features of Pointel’s Change Manager for Genesys Cloud

Deployment Automation for Genesys Cloud

Modern contact centers face significant challenges in executing updates and deployments quickly and consistently. The Change Manager by Pointel resolves this by automating cloud deployment, enabling fast and reliable updates across your Genesys Cloud environment.

  • Automated Deployment: Reduce human error and save time with automated deployment processes designed for speed and accuracy.
  • Automated Deployment Pipelines: Streamline the deployment process with automated pipelines that ensure quick, consistent updates.
  • Scalability: Easily scale deployment processes to handle increased load and complexity as your contact center grows.
  • Real-Time Monitoring: Monitor deployment progress in real-time to identify and resolve issues swiftly.

Change Management (Maker and Checker)

Control over changes is vital for stability and security in a dynamic environment. Maintaining control over changes in a dynamic environment is essential for ensuring stability and security. The Maker and Checker feature in Change Manager for Genesys Cloud enables a secure, controlled update process by defining clear roles and responsibilities. This structured approach ensures that every change is thoroughly reviewed and approved before implementation, reducing the risk of errors and enhancing compliance.

  • Role-Based Access: Assign specific roles for creating and approving changes, ensuring segregation of duties.
  • Audit Trails: Maintain detailed records of all changes for compliance and auditing purposes.
  • Approval Workflows: Implement multi-level approval workflows to ensure all changes are properly vetted.

Release Management

Managing and deploying new releases or updates is essential for system stability and performance. With Change Manager for Genesys Cloud, you can efficiently manage and deploy new releases or updates, ensuring minimal impact on your operations. By automating the release workflow, it ensures that all updates are thoroughly tested and validated before deployment, significantly reducing post-release issues.

  • Release Planning: Plan releases with detailed timelines and resource allocations.
  • Testing Integration: Integrate with testing frameworks to ensure all updates are thoroughly tested before deployment.
  • Rollback Capabilities: Quickly revert to previous versions in case of issues, ensuring operational continuity.

Email us at contact@pointel.com or call +1[732] 744-0440 for a Demo

DevOps Integration

Bridging the gap between development and operations is vital for enhancing collaboration and speed. Pointel’s Change Manager for Genesys Cloud facilitates seamless DevOps integration, allowing development and operations teams to work together more effectively. This integration helps in identifying and resolving issues faster, improving overall efficiency.

  • Continuous Collaboration: Foster collaboration between development and operations teams through integrated tools and processes.
  • Automated Workflows: Automate repetitive tasks to free up time for innovation and problem-solving.
  • Real-Time Feedback: Provide real-time feedback to developers on operational issues, enabling quicker resolution.

CI/CD Processes

Continuous Integration and Continuous Deployment (CI/CD) are essential for maintaining a high level of operational efficiency. Change Manager for Genesys Cloud automates CI/CD processes, ensuring that changes are continuously integrated and deployed with minimal manual intervention. This automation not only speeds up the deployment cycle but also enhances the quality and reliability of updates.

  • Automated Builds: Automatically build and test code changes, ensuring they are ready for deployment.
  • Continuous Deployment: Deploy updates continuously with minimal disruption to operations.
  • Monitoring and Alerts: Monitor CI/CD processes in real-time and receive alerts for any issues, ensuring quick resolution.

Benefits of Change Manager

Implementing Pointel’s Change Manager for Genesys Cloud offers numerous benefits that enhance your contact center's operational efficiency, security, and overall performance.

  • Accelerates Deployment: Ensure quicker and more efficient deployments and rollbacks, reducing downtime and increasing productivity.
  • Empowers Support Teams: Equip your support teams to manage updates and resolve issues independently, enhancing their capability and responsiveness.
  • Ensures Stability: Reduce risks and create a more stable and reliable environment with controlled updates.
  • Strengthens Security Compliance: Enhance adherence to security standards and ensure all updates meet stringent requirements.
  • Compliance and Role Segregation: Maintain strict compliance with regulatory requirements through defined roles and responsibilities.
  • Synchronizes Operations: Coordinate activities across all regions, ensuring a unified operational standard.
  • Focuses on Innovation: Empower developers to concentrate on new technologies and innovations by automating routine tasks.
  • Enhances Quality of Life: Improve work-life balance and job satisfaction for your teams by reducing manual workloads.

Change Manager for Genesys Cloud by Pointel offers a comprehensive solution for efficient, secure, and streamlined cloud operations. Automate key processes, enhance collaboration, and ensure your contact center runs smoothly and efficiently.


Elevate your Genesys Cloud operations today. Reach out to Pointel for a demo or consultation to uncover how Change Manager can boost your contact center's efficiency and security.

FAQs

The Change Manager for Genesys Cloud is a solution designed to streamline cloud deployment, ensure secure and controlled updates, and integrate seamlessly with DevOps practices to enhance operational efficiency and stability.

By automating deployment processes, the Change Manager ensures quicker updates and efficient rollbacks, minimizing downtime and disruptions in your Genesys Cloud operations.

Yes, the Change Manager empowers support teams to manage updates and issues independently, reducing their dependency on the development team and enhancing operational efficiency.

The Change Manager strengthens security compliance by ensuring all changes and updates meet stringent security standards and maintaining clear segregation of roles and responsibilities.

The Change Manager bridges the gap between development and operations, fostering improved collaboration, speed, and innovation within the Genesys Cloud environment.

CI/CD automation enhances operational efficiency by reducing the time to market for new features and updates, ensuring that your system is always up-to-date and running smoothly.