Contact Center Analytics Solution

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Pointel provides a data warehousing and contact center analytics solution which helps customers make critical business decisions. Our contact center analytics team uses a range of techniques and processes for the collection, classification, analysis and interpretation of data to reveal patterns, anomalies and key variables and relationships, leading ultimately to new insights for guided decision-making. Some of the reporting tools that Pointel has expertise in include Tableau, Qlik, Business Objects, Microsoft BI, Informatica and Alteryx.

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Some of the unique advantages of our Genesys contact center analytics solutions and performance reporting services are as follows:

Clear vision & planning.
Business-driven methodology & project management.
Phase approach to mitigate risks and show continuous progress.
Tools and techniques to analyze, clean and aggregate data quickly and efficiently.
Best practices to manage and maintain the solutions for optimal performance.
Industry standards-based implementation for optimal performance.
Expert consultants with many years of experience implementing data warehousing and contact center analytics solutions.
Pointel consultants have an average of ten years of experience in their respective fields of expertise.