The Power
of us


Deliver Super Human Service without superhuman effort

Pointel is a certified Genesys Partner specializing in elevating Customer Experience by building world-class contact center solutions. Our product suite helps Contact Centers to scale new heights in CX seamlessly and efficiently. With almost 21 Years of experience in improving Customer Experience, we have built a practice that guarantees success.



Reasons to attend Xperience 21

Attend Genesys Xperience21 and learn how to

  • Leverage the power of cloud
  • Provide seamless digital channels
  • Engage and optimize your remote workforce
  • Deliver empathy through customer data


Pointel@ Xperience21

Pointel has been partnering with Genesys for 16 years in effectively implementing complete solutions for Contact Centers. Meet our team to know how to implement DevOps in your CX development successfully. We have solutions that complement and enhance the Genesys solution for IT, Operations Managers, and Administrators that focus on Configuration Management, Audit, CRM integration, and IVR applications.

Join us at the Virtual Xperience event from Wednesday, June 23 to June 24 to enhance your Customer Experience.


@ Xperience21 , we’ll explore:


Our solutions :

  • Dynamic Contact Center Manager (DCCM) :
  • DCCM empowers front-line supervisors and managers responsible for Customer Experience to manage the contact center efficiently.

  • ID and Access Manager :
  • Pointel ID And Access Manager automates the entire process of agent provisioning and decommissioning to assure a great customer experience. It simplifies the day-to-day complex provisioning tasks and empowers businesses to become more agile.

  • Contact Center Testing (STAMP) :
  • System Test and Monitoring Platform (STAMP) provides IT and business users the ability to automate end-to-end testing, ensuring that all systems work cohesively for optimal customer and agent experience. It’s a contact center quality assurance, automation, and monitoring solution. It enables DevOps and IT teams to be Agile.

  • Configuration Management Solution (CMS) :
  • An easy- to- use, thin-client application designed to help you take complete control over your Genesys configuration environment. CMS helps to identify issues proactively and address them before it causes an incident.

  • Genesys Workspace Salesforce Adapter :
  • An easily deployable, powerful way to tie together the power of Genesys Workspace and Salesforce.com. Pointel has created this Genesys Adapter for Salesforce so that agents can have a unified desktop experience and the customers have a more streamlined and intelligent engagement when interacting with your company.

  • Genesys Adapter for Oracle CX Cloud :
  • Oracle CX Cloud customers utilizing Oracle Cloud Marketing, Sales, Service, Social, and CRM SaaS applications, who rely upon Genesys for contact center solutions, can conveniently conjoin these systems by implementing Pointel Adapter.

  • Survey Solution :
  • Pointel survey solutions is a closed-loop feedback solution specially designed for business users to create and manage surveys. This reveals in-depth information and analytics on customer expectations and your contact center operations that you can leverage to gain and retain your most valuable customers.

Our services :

  • End-to-End contact center Solutions
  • IVR Provisioning and Application Development
  • CRM/CTI Implementation and Integration
  • Call Routing Solutions
  • Enterprise Application Integration and Custom Application Development
  • Business Intelligence and Report Development
  • Ongoing Support and Maintenance
  • Performance Tuning and Health Checks

Don’t miss this free virtual event

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    Stay Connected: #Xperience21


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