Events

Explore the future of Customer Experience with Pointel #Xpr19

Posted on May 15, 2019

Make every moment count! Get ready for the Customer Experience event of the year!

Pointel is a certified Genesys Partner specializing in elevating Customer Experience by building world-class contact center solutions. Our product suite helps contact centers seamlessly and efficiently adopt DevOps for contact centers to scale new heights in CX. With almost 20 years of experience in improving Customer Experience, we have built a practice that guarantees success.

Great Reasons to Attend Xperience19

Genesys Xperience19, the customer event of the year is an excellent occasion to:

  • Meet 2000+ Customer Experience and IT professionals under one roof..
  • Learn from the 80+ breakout sessions designed to take your team to the next level.
  • Explore the newest and most innovative technologies from 50+ sponsors.
  • Plenty of fun

Join us at the must-attend event!

Pointel @Xperience19 

Pointel is proud to be a sponsor for the 15th consecutive year at Genesys Xperience19, the premier Customer Experience event. We have been partnering with Genesys for 15 years in effectively implementing complete solutions for contact centers. At Xperience19, we will demonstrate the latest technologies for advancing the Customer Experience journey. Meet our team to get to know how to successfully implement DevOps in your CX development. We have solutions that complement and enhance the Genesys solution for IT, Operations Managers and Administrators that focus on Audit, CRM integration, and IVR applications.

@ XPERIENCE 19 , we’ll explore:

OUR PRODUCTS

    • Contact center testing: STAMP- System Test and Monitoring Platform provides IT and business users the ability to automate end-to-end testing, ensuring that all systems work cohesively together for the optimal customer and agent experience.It’s a contact center quality assurance, automation, and monitoring solution. It enables DevOps and IT teams to be Agile.
    • Configuration Management Solution: An easy to use, thin-client application designed to help you take complete control over your Genesys configuration environment. CMS helps to identify issues proactively and address them before it causes an incident.
    • Genesys Workspace Salesforce Adapter: An easily-deployable, powerful way to tie together the power of Genesys Workspace and Salesforce.com. Pointel has created this Genesys Adapter for Salesforce so that agents can have a unified desktop experience, and the customers have a more streamlined and intelligent engagement when interacting with your company.
    • Genesys Adapter for Oracle CX Cloud: Oracle CX Cloud customers utilizing Oracle Cloud Marketing, Sales, Service, Social and CRM SaaS applications, who also rely upon Genesys for contact center solutions, can conveniently conjoin these systems by implementing Pointel Adapter.
    • Survey Solution: Pointel survey solutions is a closed-loop feedback solution specially designed for business users to create and manage surveys. This reveals in-depth information and analytics on customer expectations and your contact center operations that you can leverage to gain and retain your most valuable customers.
    • Dynamic Contact Center Manager:DCCM empowers front-line supervisors and managers who are responsible for Customer Experience to manage contact center efficiently.

OUR SERVICES

  • End-to-End contact center Solutions
  • IVR Provisioning and Application Development
  • CRM/CTI Implementation and Integration
  • Call Routing Solutions
  • Enterprise Application Integration and Custom Application Development
  • Business Intelligence and Report Development
  • Ongoing Support and Maintenance
  • Performance Tuning and Health Checks

Super excited we are! We’ll make every moment count from NOW! Sounds good?
Here we go!

Every registration Wins a Starbucks card!
Register & Collect your Prize from us at the Partner pavilion!

Meet us at the partner pavilion for:

  • Live demo on how to monitor and gain control of your contact center through our products and services.
  • Learn to have your contact center DevOps ready, the key enabler for CX success.
  • Ways to maximize ROI and improve the overall health of your contact center.
  • Live interaction with our Solution Experts on your business challenges and best practices.
  • Answers to all your questions on reinventing and elevating Customer Experience.

Meet us @ our booth B17, XPERIENCE 19 , Denver,  June 10 – 13, 2019
https://www.pointel.com/xpr19/

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