STAMP generates actual interaction volume (call, E-mail, chat, webform, SMS) to load test contact centers, creating real-world conditions and ensuring systems are sized and configured correctly.
For developmental assurances, STAMP performs and records end-to-end contact center testing. It provides verification that systems are working as designed, including call flow validation, data transfer across different applications, and system response time within an acceptable range.
STAMP analyzes how contact centers function during stress conditions and uses high volume simulation to measure responsiveness under duress such as outages, incidents, or disasters.
As new Contact Center Testing features and functionality are rolled out, STAMP can perform regression tests to ensure systems are stable, reliable, and there has been no impact to existing customer experience.
STAMP verifies that production environments are functioning all of the time and providing expected responses. If failures are detected, STAMP alerts operations before the customer’s experience is negatively impacted.
STAMP tests every customer experience channel and support system in an automated, repeatable approach that saves both time and resource.
STAMP performs load and stress testing to make sure the system can tolerate peak volume spikes in traffic, or other conditional factors.
Regression testing and heartbeat monitoring ensures that agents or customers will not experience a systemic problem; thus improving brand satisfaction.
Test plans and cases are reusable, schedulable, and can be run by developers using REST-based APIs.
The point-and-click environment allows project resources to design and deploy tests, reducing administrative work and developer efforts.