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DevOps
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Blog

09

May

CCaaSSync – Disaster Recovery Automation for your Cloud Contact Center

Posted On: 9 May 2023

As an enterprise, your cloud contact center is one of the most important aspects of your operation. It’s the front

08

Jul

CCW Award PR Feature image

First Prize at the 17th CCW – Winner of Gold Award for Most Innovative Technology

Posted On: 8 Jul 2022

We are pleased to announce that Pointel has won the Gold Award at the recently held 17th Contact Center World Awards. We

25

May

Contact Center World Awards

Posted On: 25 May 2022

We are finalists in the most prestigious awards in the contact center world. Over 80 countries participated, and we were

16

Jun

Automated Provisioning on Genesys Cloud and Other Contact Center Systems

Posted On: 16 Jun 2021

Contact centers are constantly provisioning/decommission agents for any number of reasons from marketing promotion to seasonal traffic. A major challenge

04

Jun

Empowering Business Users on Genesys Cloud – Dynamic Contact Center Manager (DCCM)

Posted On: 4 Jun 2021

Genesys cloud is a leading Contact Center as a Service (CCaaS)solution that allows businesses to optimize operations and improve customer

04

Jun

Empowering Business Users on Genesys Cloud – Dynamic Contact Center Manager (DCCM)

Posted On: 4 Jun 2021

Welcome to WordPress. This is your first post. Edit or delete it, then start writing! Genesys cloud is a leading

25

Nov

Pointel is proud to be one of the first 27 companies globally to achieve Maturity Level 3 in CMMI-DEV V2.0

Posted On: 25 Nov 2019

Pointel, a leading contact center/CRM solutions provider and systems integrator is proud to announce the successful appraisal at Capability Maturity

15

May

Explore the future of Customer Experience with Pointel #Xpr19

Posted On: 15 May 2019

Make every moment count! Get ready for the Customer Experience event of the year! Pointel is a certified Genesys Partner

27

Apr

Pointel is proud to be a Sponsor at Genesys CX18 for the 14th consecutive year!

Posted On: 27 Apr 2018

Great Reasons to Attend CX18 CX18, being held in Nashville from May 1 – May 4 is organized by Genesys,

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Services

Genesys Implementation
Voice Self Service
Customer Relationship Management | CRM
Analytics
Maintenance and Support

Genesys Implementation
Voice Self Service
Customer Relationship Management | CRM
Analytics
Maintenance and Support

Solutions

Configuration Management Solution | CMS
Access360
CMS Audit & Alert
Dynamic Contact Center Manager | DCCM
CCaaSSync
Pointel Survey360
IVR Analytics | CXI
Genesys Adapter for Salesforce
Genesys Adapter for Oracle CX Cloud
Genesys Adapter for ServiceNow
Contact Center Testing
Change Manager
Agent Interaction Desktop
Genesys WFM

Configuration Management Solution | CMS
Access360
CMS Audit & Alert
Dynamic Contact Center Manager | DCCM
CCaaSSync
Pointel Survey360
IVR Analytics | CXI
Genesys Adapter for Salesforce
Genesys Adapter for Oracle CX Cloud
Genesys Adapter for ServiceNow
Contact Center Testing
Change Manager
Agent Interaction Desktop
Genesys WFM

Events

Xperience 24
Xperience23
Xperience 21
Xperience20
Xperience19
CX18

Xperience 24
Xperience23
Xperience 21
Xperience20
Xperience19
CX18

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