Unlock Actionable Customer Insights with Pointel Survey360

In today’s competitive business world, customer feedback is the key to improving service quality, enhancing customer experiences, and driving business growth. Contact centers need a seamless way to capture, analyze, and act on customer insights. That’s where Pointel Survey360 comes in—an award-winning survey solution designed to help contact centers gather real-time feedback and turn it into meaningful actions.

Why Customer Feedback Matters

Every customer interaction provides an opportunity to learn and improve. However, many businesses struggle with collecting and analyzing feedback efficiently. Traditional survey methods often lead to low response rates, inconsistent data, and limited insights. Survey360 changes the game by offering a streamlined, automated approach to customer surveys.

How Pointel Survey360 Works

Survey360 seamlessly integrates with Genesys Cloud, making it easy for businesses to conduct post-call, email, and SMS surveys. It captures customer feedback in real time and provides detailed analytics on customer satisfaction, agent performance, and service effectiveness. With intuitive dashboards and reporting tools, decision-makers can quickly identify trends, pinpoint service gaps, and take corrective action.

Key Benefits of Pointel Survey360

• Real-Time Customer Feedback – Gather insights immediately after interactions to measure customer satisfaction.
• Omnichannel Surveys – Reach customers via voice, email, or SMS for higher response rates.
• Advanced Analytics – Turn raw survey data into actionable insights with intuitive reporting.
• Customizable & Scalable – Tailor surveys to fit your business needs and scale as your organization grows.
• Seamless Integration – Works effortlessly with Genesys Cloud, ensuring smooth deployment and minimal disruption.

Drive Business Success with Actionable Insights

Understanding what customers think about your services allows you to make data-driven decisions that improve customer experience, reduce churn, and enhance agent performance. Survey360 empowers your business with the tools needed to listen to customers, analyze their feedback, and continuously refine your service strategies.

Ready to Elevate Your Customer Experience?

Join leading enterprises that trust Pointel Survey360 to enhance customer satisfaction and optimize their contact center operations. Start capturing actionable feedback today!

Learn more at https://www.pointel.com/solutions/survey360/