Blog

STAMP: Automating Contact Center Testing for Seamless Customer Experiences

As customer expectations continue to rise, businesses are rapidly enhancing their contact center technologies to improve satisfaction, loyalty, and operational efficiency. Whether it's IVR systems,…

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Simplifying Contact Center Operations with Pointel Change Manager

In today's fast-paced digital world, contact centers need to be agile, secure, and highly efficient. However, managing changes across complex environments—especially in the Genesys Cloud…

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Unlock Actionable Customer Insights with Pointel Survey360

In today’s competitive business world, customer feedback is the key to improving service quality, enhancing customer experiences, and driving business growth. Contact centers need a…

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Transform Your Contact Center with DCCM: The Key to Operational Excellence

Introduction In today’s fast-paced business environment, contact centers are more than just customer service hubs—they’re strategic assets driving customer loyalty and brand success. However, managing…

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Disaster Recovery Essentials: A White Paper on Business Continuity in Cloud Contact Centers

Introduction In today's digital age, businesses are more interconnected than ever. As cloud contact centers become the nerve centers of customer interactions, a solid disaster…

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CCaaSSync – Disaster Recovery Automation for your Cloud Contact Center

As an enterprise, your cloud contact center is one of the most important aspects of your operation. It’s the front line of customer service, sales,…

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First Prize at the 17th CCW – Winner of Gold Award for Most Innovative Technology

We are pleased to announce that Pointel has won the Gold Award at the recently held 17th Contact Center World Awards.   We are honored to have competed…

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Contact Center World Awards

We are finalists in the most prestigious awards in the contact center world. Over 80 countries participated, and we were selected as one of the…

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Empowering Business Users on Genesys Cloud – Dynamic Contact Center Manager (DCCM)

Genesys cloud is a leading Contact Center as a Service (CCaaS)solution that allows businesses to optimize operations and improve customer experience. More than 11,000 businesses…

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Pointel is proud to be one of the first 27 companies globally to achieve Maturity Level 3 in CMMI-DEV V2.0

Pointel, a leading contact center/CRM solutions provider and systems integrator is proud to announce the successful appraisal at Capability Maturity Model Integration CMMI-DEV Version 2.0…

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