As customer expectations continue to rise, businesses are rapidly enhancing their contact center technologies to improve satisfaction, loyalty, and operational efficiency. Whether it's IVR systems,…
Read MoreIn today's fast-paced digital world, contact centers need to be agile, secure, and highly efficient. However, managing changes across complex environments—especially in the Genesys Cloud…
Read MoreIn today’s competitive business world, customer feedback is the key to improving service quality, enhancing customer experiences, and driving business growth. Contact centers need a…
Read MoreIntroduction In today’s fast-paced business environment, contact centers are more than just customer service hubs—they’re strategic assets driving customer loyalty and brand success. However, managing…
Read MoreIntroduction In today's digital age, businesses are more interconnected than ever. As cloud contact centers become the nerve centers of customer interactions, a solid disaster…
Read MoreAs an enterprise, your cloud contact center is one of the most important aspects of your operation. It’s the front line of customer service, sales,…
Read MoreWe are pleased to announce that Pointel has won the Gold Award at the recently held 17th Contact Center World Awards. We are honored to have competed…
Read MoreWe are finalists in the most prestigious awards in the contact center world. Over 80 countries participated, and we were selected as one of the…
Read MoreGenesys cloud is a leading Contact Center as a Service (CCaaS)solution that allows businesses to optimize operations and improve customer experience. More than 11,000 businesses…
Read MorePointel, a leading contact center/CRM solutions provider and systems integrator is proud to announce the successful appraisal at Capability Maturity Model Integration CMMI-DEV Version 2.0…
Read More