As customer expectations continue to rise, businesses are rapidly enhancing their contact center technologies to improve satisfaction, loyalty, and operational efficiency. Whether it's IVR systems,…

In today's fast-paced digital world, contact centers need to be agile, secure, and highly efficient. However, managing changes across complex environments—especially in the Genesys Cloud…

In today’s competitive business world, customer feedback is the key to improving service quality, enhancing customer experiences, and driving business growth. Contact centers need a…

Introduction In today’s fast-paced business environment, contact centers are more than just customer service hubs—they’re strategic assets driving customer loyalty and brand success. However, managing…

Introduction In today's digital age, businesses are more interconnected than ever. As cloud contact centers become the nerve centers of customer interactions, a solid disaster…

As an enterprise, your cloud contact center is one of the most important aspects of your operation. It’s the front line of customer service, sales,…

We are pleased to announce that Pointel has won the Gold Award at the recently held 17th Contact Center World Awards.   We are honored to have competed…

We are finalists in the most prestigious awards in the contact center world. Over 80 countries participated, and we were selected as one of the…

Genesys cloud is a leading Contact Center as a Service (CCaaS)solution that allows businesses to optimize operations and improve customer experience. More than 11,000 businesses…

Pointel, a leading contact center/CRM solutions provider and systems integrator is proud to announce the successful appraisal at Capability Maturity Model Integration CMMI-DEV Version 2.0…