Blog

First Prize at the 17th CCW – Winner of Gold Award for Most Innovative Technology

We are pleased to announce that Pointel has won the Gold Award at the recently held 17th Contact Center World Awards.   We are honored to have competed…

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Contact Center World Awards

We are finalists in the most prestigious awards in the contact center world. Over 80 countries participated, and we were selected as one of the…

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Empowering Business Users on Genesys Cloud – Dynamic Contact Center Manager (DCCM)

Genesys cloud is a leading Contact Center as a Service (CCaaS)solution that allows businesses to optimize operations and improve customer experience. More than 11,000 businesses…

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Pointel is proud to be one of the first 27 companies globally to achieve Maturity Level 3 in CMMI-DEV V2.0

Pointel, a leading contact center/CRM solutions provider and systems integrator is proud to announce the successful appraisal at Capability Maturity Model Integration CMMI-DEV Version 2.0…

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Explore the future of Customer Experience with Pointel #Xpr19

Make every moment count! Get ready for the Customer Experience event of the year! Pointel is a certified Genesys Partner specializing in elevating Customer Experience…

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Pointel is proud to be a Sponsor at Genesys CX18 for the 14th consecutive year!

Great Reasons to Attend CX18 CX18, being held in Nashville from May 1 – May 4 is organized by Genesys, the global leader in omnichannel…

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Pointel is proud to be a Sponsor at Genesys CX17INDY for the 13th consecutive year!

CX17 is the debut customer experience event bringing together the best of G-Force and Interactions in one place. Pointel, being a Genesys VAR and having…

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Pointel is Proud to be a Sponsor at Genesys Gforce16 for the 12th Consecutive Year!

  Genesys Gforce is the premier convening of Genesys and its partners bringing together the visionaries and customer service experts worldwide to explore the customer…

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Pointel is honored to announce our achievement of the prestigious Capability Maturity Model Integration Level 3 Certification

Pointel, a leading contact center/CRM solutions provider and systems integrator,is happy to announce our successful appraisal at Capability Maturity Model Integration CMMI-DEV Version 1.3 Maturity…

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