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Genesys Adapter for Oracle CX Cloud
Email us at contact@pointel.com or call +1[732] 744-0440 for a Demo
Genesys Adapter for Oracle CX Cloud Overview
Oracle CX Cloud customers utilizing Oracle Cloud Marketing, Sales, Service, Social and CRM SaaS applications, who also rely upon Genesys for contact center solutions, can conveniently conjoin these systems by implementing the Pointel Adapter. Agents can engage customers across telephony and digital channels to dramatically improve sales, customer retention and brand value with the Genesys Adapter for Oracle CX Cloud.
The Genesys Adapter for Oracle CX Cloud unifies business systems, synchronizes inbound customer data, and augments it with information, including last interactions and interests, as contact between agents and customers aren’t just interactions—they’re solutions.
By connecting these powerful systems, the Adapter handles omni-channel real-time experiences to maximize customer value. It helps agents become more effective by automating activities, displaying reports, and sharing customer insight.
Benefits of Genesys Adapter for Oracle CX Cloud
Eliminate customers entering repetitive information saving time and frustration.
Unify customer data, activity, insights and next steps automatically.
Streamline all Oracle and Genesys system information into a unified desktop screen including inbound/outbound phone, email, SMS and chat.
Connect the full Oracle CX Cloud suite and capitalize upon loyalty, sales, and marketing campaigns.
Pointel Adapter is production environment ready, it bridges powerful systems, and streamlines customer-facing efforts.
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