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Genesys Adapter for Oracle B2C Service
Pointel elevates customer experiences with the Genesys Adapter for Oracle B2C Service, bridging these powerful systems so your contact center can handle real-time interactions efficiently and consistently.
Email us at contact@pointel.com or call +1[732] 744-0440 for a Demo
Genesys Adapter for Oracle B2C Service Overview
Oracle B2C Service customers leveraging AI and machine learning, who also rely upon Genesys for contact center solutions, can conveniently conjoin these systems by implementing the Pointel Adapter. Agents can engage customers across telephony and digital channels to dramatically improve sales, customer retention and brand value with the Genesys Adapter for Oracle B2C Service.
The Genesys Adapter for Oracle B2C Service unifies business systems, synchronizes inbound customer data and augments it with information, including last interactions and interests, as contact between agents and customers aren’t just interactions—they’re solutions.
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