Genesys | Xperience25


September 8 – 10 | Gaylord Opryland,
Nashville, Tennessee.

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Welcome to Genesys Xperience25!

We at Pointel are excited to be a bronze sponsor of this incredible event from September 8th to September 10th, 2025, at Gaylord Opryland, Nashville, Tennessee.


Why Attend Genesys Xperience25!

Join Genesys leadership at Xperience25 as they unveil how AI-powered and open platform capabilities are taking customer and employee interactions to the next level of experience. As a proud Bronze Sponsor, Pointel is excited to showcase solutions that embody this vision—Dynamic Contact Center Manager (DCCM) for agility and resilience, CCaaSSync for business continuity, and Change Manager for seamless configuration governance—empowering organizations to build smarter, more resilient, and future-ready contact centers while delivering exceptional customer experiences.

Change Manager Solution

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Deployment Automation

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Change Management (Maker & Checker)

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Release Management

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DevOps, CI/CD for Genesys Cloud

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Protect Your Contact Center Against Ransomware


At Pointel, we are dedicated to providing innovative solutions that add value to our customers. That’s why we’re excited to showcase CCaaSSync, our flagship product designed to transform how contact centers manage disruptions, including threats from ransomware.

CCaaSSync: Comprehensive Disaster Recovery Solution

CCaaSSync equips businesses to effectively prepare their contact centers for unforeseen disasters, including ransomware attacks, and maintain business continuity. Our solution ensures your business stays operational, providing seamless customer service even during a catastrophic failure or ransomware incident.

Join us at Genesys Xperience25 to discover the latest developments in Generative Conversation AI, Cloud Migration, Integrations, and robust ransomware protection solutions.

Dynamic Contact Center Manager (DCCM)

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Achieve SLA Excellence

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Template-Based Changes

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Reduce Wait Times

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Accelerate Response Times

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Elevate Customer Experience

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Restore and Rollback

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Remote Logout

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Streamline Operations

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Promote Accountability

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Best Practices in the Industry

Meet Us at the Partner Pavilion for Giveaways and a Chance to Win a SimpliSafe Security System!

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Our team of experts will be available at booth #SS4 to answer any questions about our products and services.

Be sure to visit us at our booth for a chance to win exciting prizes! But that’s not all—if you register for Xperience25 now, you’ll also have the opportunity to win a Raffle valued at $500.

We look forward to seeing you at Genesys Xperience25!


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