https://www.pointel.com/empowering-business-users-on-genesys-cloud/2025-06-28T15:40:22+00:00https://www.pointel.com/pointel-achieved-the-prestigious-capability-maturity-model-integration-level-3/2016-09-09T11:57:09+00:00https://www.pointel.com/pointel-to-sponsor-genesys-gforce16-for-the-12th-consecutive-year/2016-09-22T09:52:40+00:00https://www.pointel.com/pointel-excited-cx17indy-proud-bronze-sponsor/2017-05-22T04:16:52+00:00https://www.pointel.com/explore-future-customer-experience-pointel-xpr19/2019-05-15T05:44:09+00:00https://www.pointel.com/pointel-achieved-the-maturity-level-3-in-cmmi-dev-v2-0/2019-11-25T08:58:35+00:00https://www.pointel.com/empowering-business-users-on-genesys-cloud-2/2021-06-04T09:56:33+00:00https://www.pointel.com/contact-center-world-awards/2022-05-25T07:24:22+00:00https://www.pointel.com/the-17th-ccw-winner-of-gold-award-for-most-innovative-technology/2022-07-08T13:25:13+00:00https://www.pointel.com/ccaassync-disaster-recovery-automation-for-your-cloud-contact-center/2023-05-09T10:33:23+00:00https://www.pointel.com/disaster-recovery-essentials-a-white-paper-on-business-continuity-in-cloud-contact-centers/2023-10-26T11:27:59+00:00https://www.pointel.com/transform-your-contact-center-with-dccm-the-key-to-operational-excellence/2025-02-03T11:01:27+00:00https://www.pointel.com/unlock-actionable-customer-insights-with-pointel-survey360/2025-03-03T13:58:15+00:00https://www.pointel.com/simplifying-contact-center-operations-with-pointel-change-manager/2025-04-09T07:21:37+00:00https://www.pointel.com/stamp-automating-contact-center-testing-for-seamless-customer-experiences/2025-05-05T12:50:36+00:00https://www.pointel.com/enhance-agent-efficiency-with-pointels-genesys-adapter-for-salesforce/2025-06-02T12:33:53+00:00https://www.pointel.com/cms-audit-alert-real-time-visibility-for-your-genesys-cloud-configuration/2026-01-05T12:40:25+00:00https://www.pointel.com/pointel-is-proud-to-be-a-sponsor-at-genesys-cx18-for-the-14th-consecutive-year/2026-03-20T10:22:00+00:00https://www.pointel.com/unlock-actionable-insights-with-pointel-cxi-a-game-changer-for-customer-experience/2025-07-07T11:34:19+00:00https://www.pointel.com/seamlessly-connect-oracle-cx-cloud-with-genesys-a-smarter-way-to-elevate-customer-engagement/2025-08-04T11:19:04+00:00https://www.pointel.com/tackling-the-challenge-of-unplanned-incidents-in-contact-centers-with-dccm/2025-10-07T14:12:31+00:00https://www.pointel.com/accelerate-secure-and-simplify-how-pointels-change-manager-transforms-genesys-cloud-operations/2025-11-03T13:00:32+00:00https://www.pointel.com/unlock-efficiency-and-control-with-pointel-id-and-access-manager/2025-12-01T13:23:12+00:00https://www.pointel.com/why-configuration-management-is-the-backbone-of-a-stable-genesys-cloud-contact-center/2026-02-02T13:07:34+00:00https://www.pointel.com/why-long-change-cycles-are-hurting-your-contact-center-slas/2026-03-02T12:58:38+00:00https://www.pointel.com/why-every-contact-center-needs-a-disaster-recovery-plan-in-2026/2026-04-06T11:55:53+00:00https://www.pointel.com/make-customer-feedback-your-competitive-edge-in-2026/2026-05-04T13:00:44+00:00https://www.pointel.com/why-ivr-analytics-is-critical-for-modern-contact-centers/2026-06-01T11:57:58+00:00