Genesys adapter for ServiceNow unifies Genesys Cloud and ServiceNow into a single desktop interface for agents. This unified interface improves your employee morale, efficiency, and overall productivity. It also enhances ROI by shortening call durations and thus lowering the cost per call.
Today, customers are more satisfied by how quickly you can solve their problems than by your ability to solve them. Pointel Adapter can be a magic wand that helps your agents stay productive at a speed that wows your clients. Pointel’s Genesys Adapter for ServiceNow enables you to play above the brimming competition in your industry by providing an exceptional customer experience that drives customer loyalty.
There is no better way to make agents happier than to make their job easier. By unifying the ServiceNow solution and Genesys Cloud, the Adapter reduces the effort and stress of your agents. Happy employees make for happy customers, and Pointel’s Adapter for ServiceNow is your key to creating a team that loves their jobs.
It’s easy to make mistakes and mix up client data when you work with many interaction management, sales, and service applications. Pointel Adapter eliminates user data errors by providing all the information in a ready-to-use unified interface.
The Pointel Adapter enables your contact center agents to address and keep updated records of interactions with individual callers by automatically logging activities. All previous interactions (history) are in one place, easy to access for agents.
To encourage maximum productivity, you may need to customize your contact center solutions to suit your needs. Pointel’s Genesys Adapter for ServiceNow allows you to customize your screen to improve your contact center performance and increase customer satisfaction and loyalty.
The cloud-based deployment makes new releases and updates easy and seamless.
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