Genesys Adapter for Oracle CX Cloud Overview

Oracle CX Cloud customers utilizing Oracle Cloud Marketing, Sales, Service, Social, and CRM SaaS applications, who also rely upon Genesys Cloud for contact center solutions, can conveniently conjoin these systems by implementing the Pointel Adapter. Agents can engage customers across telephony and digital channels to dramatically improve sales, customer retention, and brand value with the Genesys Adapter for Oracle CX Cloud.

The Genesys Adapter for Oracle CX Cloud unifies business systems, synchronizes inbound customer data, and augments it with information, including last interactions and interests, as contact between agents and customers aren’t just interactions—they’re solutions.

By connecting these powerful systems, the Adapter handles omni-channel real-time experiences to maximize customer value. It helps agents become more effective by automating activities, displaying reports, and sharing customer insight.