Seat Map

Pointel Seat Map: Transforming the Way You Manage Contact Center Space

In the dynamic world of contact centers, adaptability and efficiency are key. Traditional seating arrangements often fail to accommodate the fluctuating nature of call flows and agent requirements, leading to missed opportunities and suboptimal customer experiences. Pointel Seat Map addresses these challenges, offering a solution that not only meets but anticipates your operational needs.

What is Pointel Seat Map?

Pointel Seat Map is a browser-based application designed to empower administrators and supervisors to create structured seating arrangements. It helps to group the appropriate number of seats based on your line of business, ensuring an optimized seating plan that adapts to the ebb and flow of call traffic. This visual arrangement allows for effective balancing of seat usage during varying call traffic and enables real-time monitoring of individual agent performance.

Benefits at a Glance

Operational Agility

Rapidly adjust your layout to the ever-changing needs of your contact center, enhancing productivity and minimizing downtime.

Strategic Team Placement

Utilize data-driven insights for strategic positioning of teams, fostering better communication, collaboration, and agent performance.

Informed Decisions

Leverage timely alerts and notifications for proactive response to shifts in call volume or changes in agent status.

Creating Exceptional Customer Experiences

For Administrators

Utilize the intuitive interface of Seat Map to design seating arrangements that support a customer-centric approach.

For Supervisors

Gain access to real-time data on agent performance and seat usage, understanding the impact of your team’s environment on customer interactions.

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Email us at contact@pointel.com or call +1[732] 744-0440 for a Demo

Designing Your Environment

Seat Map’s robust and flexible interface allows administrators to effortlessly create and modify the contact center’s seating arrangement. Adapt your layout to fit any space and swiftly adjust configurations to meet evolving business needs.

Visual Experience of Layout

Supervisors are provided with a detailed layout offering a comprehensive view of agent presence, including real-time login locations. Visual alerts and color-coded statuses provide an intuitive understanding of agent availability, enabling effective management of queues and optimization of agent skill sets.

Features of Pointel Seat Map

Browser-Based Interface

Access your contact center’s layout from anywhere, at any time.

Visual Representation

Effortlessly create and view your entire contact center seating arrangement.

Seat Arrangement

Easily arrange and group seats with simple drag-and-drop actions.

Real-Time Monitoring

Stay informed with instant updates on agent activities.

Dynamic Status Indicators

Quickly recognize status changes with visual alerts and color codes.

User-Friendly

Manage multiple layouts effortlessly with an intuitive interface.

Embrace the future of workspace management with Pointel Seat Map, where practicality meets innovation. Empower your team with tools that go beyond monitoring to actively engage with their teams for a heightened customer experience.

Contact us today to discover how Pointel Seat Map can be tailored to your unique operational needs and redefine efficiency in contact center management.