Rapidly adjust your layout to the ever-changing needs of your contact center, enhancing productivity and minimizing downtime.
Utilize data-driven insights for strategic positioning of teams, fostering better communication, collaboration, and agent performance.
Leverage timely alerts and notifications for proactive response to shifts in call volume or changes in agent status.
Utilize the intuitive interface of Seat Map to design seating arrangements that support a customer-centric approach.
Gain access to real-time data on agent performance and seat usage, understanding the impact of your team’s environment on customer interactions.
Access your contact center’s layout from anywhere, at any time.
Effortlessly create and view your entire contact center seating arrangement.
Easily arrange and group seats with simple drag-and-drop actions.
Stay informed with instant updates on agent activities.
Quickly recognize status changes with visual alerts and color codes.
Manage multiple layouts effortlessly with an intuitive interface.
Embrace the future of workspace management with Pointel Seat Map, where practicality meets innovation. Empower your team with tools that go beyond monitoring to actively engage with their teams for a heightened customer experience.
Contact us today to discover how Pointel Seat Map can be tailored to your unique operational needs and redefine efficiency in contact center management.