Migrating your on-premise contact center to Cloud (CCaaS) presents a major challenge, especially for larger organizations. The entire process can be lengthy, complex and involve various risks. You want to ensure everything runs smoothly without disrupting your operations or your customers during this transition.
Pointel’s CCaaS Bridge helps you do just that.
Whether integrating a single department or your entire contact center, the CCaaS bridge ensures that your on-premise/legacy CCaaS solution and end-state CCaaS work together, making the integration as seamless as possible for your team and your clients.
Pointel’s CCaaS Bridge keeps all interactions flowing seamlessly, so there's no impact on the customers (CX) or agents (AX) during the migration. During the integration, agents remain focused on delivering high-quality service without compromising performance or service continuity.
With Pointel’s CCaaS Bridge, these challenges are managed effectively, ensuring that your integration runs smoothly while keeping your operations running and customers satisfied.
Email us at contact@pointel.com or call +1[732] 744-0440 for a DemoContact centers often face inconsistent experiences during transition depending on which CCaaS system they interface with, but with Pointel’s CCaaS Bridge, you don't have to worry about that. CCaaS bridge lets your business move from legacy systems to CCaaS without affecting ongoing operations. Agents can access data and customer context in real-time, ensuring the integration process doesn't slow down or disrupt your services.
CCaaS Bridge ensures that all data stays synchronized across platforms in real-time as you integrate to the Cloud contact center. This prevents agents from needing to ask customers to repeat information because the system ensures that all data are instantly available. This results in smoother, more efficient customer interactions and service.
We've designed CCaaS Bridge with robust security measures to ensure sensitive data is appropriately handled and secured during the integration. The solution helps your organization meet key compliance standards, ensuring your data remains safe throughout the process.
CCaaS Bridge provides seamless data transition from IVA/IVR to Agent. Having this context along with the call reduces the average handle time. This, in turn, helps you to keep the same staffing level or reduce your staffing level during your transition.
Pointel’s CCaaS bridge is ready to deploy and can expedite your cloud migration. This translates into faster migration to the cloud, providing a competitive advantage.
Our solution is built to handle even the most complex integration scenarios. Whether your business deals with high call volumes or complex routing systems, we ensure your integration with Cloud (CCaaS) is smooth and hassle-free. You don't have to worry about downtime, data loss, or technical difficulties. Your business continues running while CCaaS Bridge manages the integration, and your customers won’t notice any service disruptions.
With real-time synchronization, agents have instant access to the information they need, helping them provide efficient, high-quality service without being slowed down by technical issues or missing data during the integration process.
Our implementation plan makes it simple and fast to integrate Cloud (CCaaS) into your contact center. The integration process is customized to meet your unique business needs, ensuring a smooth transition with minimal disruption to your daily operations.
Migrating your contact center to the cloud doesn't have to be risky and stressful. With Pointel’s CCaaS Bridge, your transition to CCaaS is smooth, secure, and efficient. Keep your operations running without interruptions, and ensure your customers continue to receive the same excellent service.
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