Simply the best productivity tool for contact center professionals

Captures all changes within your contact center environment

Provides detailed information on all changes made to your Genesys Environment.

Back up your configurations

Back up your configurations

Pointel’s CMS allows you to backup configurations and compare your current configurations against your backup records to understand what was changed and when.

Simple promotion/migration process

Simple promotion/migration process

Allows you to compare configurations between different regions (e.g., development and staging) to identify discrepancies quickly.

Customer Experience Monitoring

Supervisors and managers are empowered with tools to manage call traffic and agents to ensure customers receive great experience.

Customer Experience Monitoring

Detailed reports on contact center solutions

Create ad hoc reports on demand to better understand the changes that were made.

Remote logout

Remote logout

Provides the ability to logout agents remotely from anywhere

Testimonials

“Pointel’s CMS and DCCM helped us meet the intricacies and needs that we had for our business, the product turned out amazing, the return on investment was of reduction of one FTE, really a great product and a great resource.

I can’t imagine today not having DCCM or CMS as a tool for our use.”

Testimonials

Dan Caccamo,

Director,Customer Service & Workforce Management.

EmblemHealth.

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