Emblem Health

A Quick Look at EmblemHealth

EmblemHealth is a local, neighborhood health plan that has served the New York City area and surrounding communities for more than 75 years. They offer one of the nation’s largest not-for-profit health plans, serving 3.1 million people who live and work across the New York tristate area.


  • Under very demanding dynamic conditions, enables achievement of SLA objectives and optimizes the customer experience with the least interruptions.
  • Empowers managers, reduces cycle-time to react and improves operational efficiency.
  • Provides complete audit capabilities to help resolve outages/issues quickly.

“Pointel’s CMS and DCCM helped us meet the intricacies and needs that we had for our business, the product turned out amazing, the return on investment was of reduction of one FTE, really a great product and a great resource.

I can’t imagine today not having DCCM or CMS as a tool for our use.”