Services

Pointel specializes in improving customer experience by building world class contact center solutions. Pointel has provided contact center solutions to fortune 500.

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Genesys Implementation

A certified Genesys partner for 14 years providing Genesys Implementation services to improve customer experience

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Voice Self-Service

Make it easy for your customer to do business with you

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Customer Relationship Management – CRM

Pointel can help implement a complete solution by deploying CRM applications

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Analytics

Improve customer experience and operation efficiency by making decisions based on statistics

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Our Clients

Testimonials

"We started seeing benefits of DCCM and CMS solution immediately and our service levels improved."

Dan Caccamo,

Director,Customer Service & Workforce Management.

EmblemHealth.

Blog

Pointel is proud to be a Sponsor at Genesys CX17INDY for the 13th consecutive year!

      CX17 is the debut customer experience event bringing together the best of G-Force and Interactions in one place. Pointel, being a Genesys

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Case Study

Case Study Of Major Health Care Provider

A major Healthcare provider engaged Pointel to develop a collections voice self-service solution to interact efficiently and effectively with their customers regarding past due amounts. Pointel’s voice self-service solution helped to lower the operational costs, increase efficiency and increase collections.

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