Services

Pointel specializes in improving customer experience by building world class contact center solutions. Pointel has provided contact center solutions to fortune 500.

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Genesys Implementation

A certified Genesys partner for 14 years providing Genesys Implementation services to improve customer experience

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Voice Self-Service

Make it easy for your customer to do business with you

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Customer Relationship Management – CRM

Pointel can help implement a complete solution by deploying CRM applications

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Analytics

Improve customer experience and operation efficiency by making decisions based on statistics

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Our Clients

Blog

Pointel is Proud to be a Sponsor at Genesys Gforce16 for the 12th Consecutive Year!

  Genesys Gforce is the premier convening of Genesys and its partners bringing together the visionaries and customer service experts worldwide to explore the customer

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Case Study

Case Study Of Major Health Care Provider

A major Healthcare provider engaged Pointel to develop a collections voice self-service solution to interact efficiently and effectively with their customers regarding past due amounts. Pointel’s voice self-service solution helped to lower the operational costs, increase efficiency and increase collections.

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